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Return Policy
30 days to change your mind — returns are meant to be easy. 🔄
Tap a heading to open it. Everything is written for parents, not lawyers.
You have 30 days from the day your parcel arrives to start a return. That is longer than most shops, because kids grow overnight and sizes can surprise us all.
Items should be unworn, unwashed and still have their tags on. If something does not fit, do not worry — just get in touch before the last day.
Clothing, shoes, bags and accessories that are unused, unwashed and still have their original tags and packaging.
Items that arrived damaged, stained or different from what you ordered — send us a photo and we fix it straight away.
A size or colour that simply did not work out, as long as it is within the 30-day window.
Innerwear, underwear, swimwear and earrings — for hygiene reasons these cannot be returned once the packaging is opened.
Customised or personalised items, such as a name printed on a shirt or a made-to-measure outfit.
Gift cards, and items marked “final sale” in a clearance offer.
Anything that has been worn, washed, altered, or has had the tags removed.
1. Message us on email, WhatsApp or Instagram with your order number and a photo of the item.
2. We reply within one working day with a return confirmation and the pickup address.
3. Pack the item in its original packaging with the tags on.
4. Hand it to our courier or drop it at the address we send you.
5. Once it reaches us we inspect it and start your refund or exchange — you will get an SMS either way.
We check returned items within 2 working days of receiving them.
After approval, refunds reach your bKash, Nagad or Rocket wallet within 5–7 working days. Card refunds (once card payments launch) can take up to 10 working days, depending on your bank.
For Cash on Delivery orders we refund through a mobile wallet — just tell us which number to send it to.
Deliveries paid by voucher are refunded as a voucher code with a fresh 12-month validity.
Need a different size or colour? The first exchange on an order is free, as long as the item you want is in stock.
If the new size costs more, you pay only the difference. If it costs less, we refund the difference the same way you paid.
To swap again after that, a small ৳60 delivery charge applies — but we will always tell you the cost before doing anything.
Please open your parcel as soon as it arrives. If anything is damaged or wrong, send us a photo within 48 hours and keep the packaging.
We arrange a free pickup and send a replacement immediately, or refund you in full if you prefer. You should not have to pay a taka for our mistake.